FAQ


How do I find out how much a ticket costs? 

Our ticket prices can be found on our Cinema Tickets page located at the top of the website. 


Please click Here to view.


How do I know if my online booking is confirmed?

At the end of the online booking process, you will get a "thank you" page and booking reference, this page confirms your order.


I bought tickets online or over the phone, but haven't received a booking confirmation

If you have not received the booking confirmation email please telephone the Box Office on 0151 428 3737 or email info@wooltonpicturehouse.com. Please provide us with your name and email address used to purchase your tickets and we will be happy to resend your email confirmation. Tickets can be collected at the Box Office using your payment card or booking reference.

How do I collect my tickets from the cinema?

To collect tickets from Woolton Picture House Box Office you either need the booking reference from your booking confirmation, or the card you used to make the booking. Take the payment card or booking reference to the venue and a member of staff will be able to print your tickets. We are happy to view your email booking confirmation from your mobile device. 

Woolton Picture House Box Office will be open and ready to welcome you at least 15 minutes before each advertised screening time.

How do I get a refund?

Tickets are not refundable or exchangeable under our terms and conditions. However, if you wish to amend a booking due to an error please attend the venue (Box office) with your reservation (booking confirmation) and a staff member will assist you to swap your tickets to an alternative published screening subject to availability. Please ensure you attend the venue at least 24 hours prior to the start of the film on your reservation, after this time we will be unable to swap tickets for you.

Tickets can be amended at Woolton Picture House Box office only and not via phone or email. 

Woolton Picture House Box Office will be open and ready to welcome you at least 15 minutes before each advertised screening time.

What does a 12A certificate mean? 

Films classified 12A contain material that is not generally suitable for children aged under 12. No one younger than 12 may see a 12A film in a cinema unless accompanied by an adult. Adults planning to take a child under 12 to view a 12A film should consider whether the film is suitable for the individual child. To help them decide, we recommend that you check the BBFC insight for that film in advance. Link below opens in new window. 


Can I take a baby to the cinema? 

We welcome babies for titles rated U, PG and 12A. But please spare a thought for our other guests – if your baby grows unsettled, step outside for a moment until they’ve calmed down.

Do I have to pay for a baby at the cinema? 

Usually little ones under two years old get in the cinema for free. But if your baby enjoys the movie from their own seat, you’ll be asked to buy a Child ticket.

Does Woolton Picture House participate in Meerkat Movies 

Yes. Woolton Picture House takes part in Meerkat Movies. For more information please visit our Cinema Tickets page.  Meerkat Movie tickets can be purchased via telephone on 0151 428 3737 or at the Box Office.  

What time does the Box office open? 

Woolton Picture House Box Office will be open and ready to welcome you at least 15 minutes before each advertised screening time.